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FAQ

Q: How do I track my order?

A: After your payment is processed your order will be processed between 24-72 hours. Our shipping fulfillment team processes, packs and ships your item within that time. As soon as your order is shipped you will receive an email form us with information on how to track your shipment in real time. 

Q: How long is the shipping time? 

A: The order takes 24-72 to be processed' We have fulfillment distribution centers in major countries around the world. After the order processing is complete, the shipping time to the United States and Canada is between 7-18 days. For all other international orders shipping time is between 7-20 days.

Q: Why are shipping times so long? 

A: Our items are priced significantly lower than most competitors  - and because we try to have the lowest prices with the best quality for our customers, the shipping times are a little longer. However we do our absolute best to get the order delivered as fast as possible. 

Q: Do you ship Internationally? 

A: Yes we ship to 25 countries around the world so that more customers can enjoy a great shopping experience with our store. 

Q: Is your website secure with my personal information? 

A: Yes, absolutely. We use the latest state of the art SSL security platform to make sure your information is encrypted. We don't store your credit card information as it is only used on a one-time basis.

Q: How can I place an order on your website?

A: All you need to do is find the product that you want - and on the product page you can click the "Add to Cart" button or the "Buy it Now" button. Then just fill out the billing and shipping information and we'll begin fulfilling your order right away. 

Q: Does modernicities.com offer a guarantee for all products sold? 

 A: Absolutely. We stand by all our products which is why we offer a 60-day money back guarantee on all our items. If you are not happy with your item for any reason please send us a message and we will make arrangements to have it returned to us for a full refund. 

Q: How are shipping costs calculated?

A: Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Q: What is buyer protection?

A: Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

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